Shipping policy

At jellyfishkids, we know how important it is for your little ones to get their favorite products on time. That’s why we work hard to ensure fast, reliable, and secure shipping for all orders.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is confirmed, it will be carefully packed and prepared for shipment.

Shipping Methods & Delivery Times (Cyprus)

We offer the following shipping options:

  • ACS STORE COLLECTION - will be at your chosen store next working day

  • ACS HOME DELIVERY-  1-5 working days

Please note: Delivery times may vary depending on your location 

International Shipping

We currently ship to select countries worldwide. International shipping costs and delivery times will be calculated at checkout. Please be aware that customs duties or import taxes may apply, which are the responsibility of the customer. USA customers are required to pay duties before shipping which will be sent via a separate payment link.

According to the Decree issued by the President of the United States, duties/taxes for items valued under $800 must be paid before the item arrives in the USA.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the total weight of your order.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package until it arrives safely at your door. For International orders, please allow 10 working days to receive your order

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact our Customer Support team within 7 days of delivery. We will work quickly to resolve the issue and ensure you receive your items.